Welcome & Introduction
Mark Fisher: Hello, everyone, and welcome. My name is Mark Fisher, SVP of Marketing here at Vic AI. I'm joined today by Katie Roy, who oversees our product department. We're excited to walk you through some significant enhancements to the platform.
A quick agenda overview: we'll start with a brief overview of Vic AI and our platform for anyone who's new, then dive into our product launches for 2026. We'll save time for Q&A at the end, and close with a look at what's coming in Q2 and beyond.
One note — today is not a product demo. If you'd like a full demo of the Vic AI platform, you can request one anytime on our website, or join us at the IMA Technology Showcase.
About Vic AI
Mark Fisher: For those who are new to Vic AI, we are an AI-native accounts payable platform purpose-built for enterprise finance complexity — high invoice volumes, multiple entities, multiple geographic locations, and the kinds of intricate accounting and finance workflows that come with that scale.
Founded in Norway in 2016, Vic AI has been domain-trained from the beginning. That focus on AP and accounting finance is a key differentiator. We launched in the US in early 2022 and have seen tremendous growth and acceleration since, as our agentic intelligence has gained adoption in the market.
Our core AP Suite handles AI invoice processing, intelligent PO matching, and approval workflows. Beyond the core suite, we offer Vic Agents (including Vic Inbox), Analytics, Vic Pay, and a Vendor Portal — giving finance teams everything they need to run an invoice-to-pay process end to end with autonomous intelligence.
What does that mean for your business? Lower AP operating costs, improved cash flow visibility, early payment discounts, and stronger vendor relationships. For the finance team directly, it means more capacity without additional headcount, less manual work, higher accuracy, and — something we hear from customers constantly — happier teams with less burnout.
Our difference comes down to delivering true autonomy: the AI is doing the work, you step in when it matters, and the system is always running your workflows for you.
Q1 2026 Product Releases
Katie Roy: I'm excited to walk through the enhancements we've shipped in Q1 2026. The overarching theme for this quarter is removing friction — fewer clicks, better efficiency, a more streamlined experience for your AP teams.
Approval Flow Enhancements
Dynamic approval resubmission: There are always situations where approval flows need to change mid-process — an invoice gets recoded after submission, or the invoice itself changes, which affects who needs to approve it. Rather than rejecting the invoice and restarting the process from scratch, Vic now recalculates approval routing in real time and automatically resubmits to the right approvers. The goal is to get invoices approved as quickly as possible without unnecessary manual steps.
Automatic PO dimension population: Once a PO line item is matched to an invoice, your team previously had to look up and manually recode dimensions from the PO onto the invoice. Vic now does this automatically — pulling dimensions and line-level coding directly from the PO and populating them onto the invoice, eliminating that manual entry step entirely.
Dimension details preserved through document-level matching: When lines with different dimensions were collapsed into a summary line during document-level matching, some GL detail was lost. Vic now subgroups lines by dimensions and tax codes, keeping your GL posting clean and ensuring that tax codes and other separately coded items are maintained correctly — so the invoice matches at the document level while still preserving the specific line-level detail your ERP reporting requires.
PO number-based approval routing: Many organizations use prefixes or suffixes on PO numbers to indicate department, location, or PO type — and different PO types require different approval paths. Vic can now capture those PO number patterns within the approval flow, so invoices are automatically routed to the right approvers based on the PO attached.
Custom field filters: Vic already supports custom header fields, allowing each customer to capture unique values during invoice processing. Now, you can filter and build saved views based on those custom fields — things like currency exchange rates or delivery modes. This meaningfully expands how your AP team can organize and prioritize their work queue, aligning the system to your existing operations and procedures.
Payments Updates (Vic Pay)
Katie Roy: For customers processing payments through our Vic Pay platform, we have two notable updates this quarter.
Funding account transaction visibility: Vic Pay uses a funding account to make payments on your behalf. We've added detailed visibility into that account — showing where cards are being issued, where checks are being issued, and tracking money moving in and out. Your team now has full audit controls and clear visibility into all money movement.
Customer-entered ACH details for vendors: Our preferred process is for vendors to provide their own ACH information through our onboarding portal, where we run full vetting and validation. However, situations arise where a vendor is new, hasn't yet completed onboarding, and you need to ensure payment goes out on time. For customers who have already completed their own due diligence on a vendor, Vic now allows you to enter ACH banking details directly — providing the destination account information so that payments can be processed without delay.
Note from Q&A: Entering ACH details in this way provides routing instructions for where funds should be pushed. It does not create a direct connection to the vendor's bank account. When vendors provide their own details through the onboarding portal, Vic performs an automated risk and validation check at that time.
AP Suite Enhancements
Katie Roy: These updates strengthen our core AP processing platform.
Three-way match receipt hold: For three-way match scenarios (PO + invoice + receipt), there are times when the PO and invoice are in hand but the receipt hasn't arrived yet. Vic now recognizes this state and holds the invoice in a visible "waiting on receipt" status, preventing premature processing and giving your team clear visibility into where things stand.
Automated approval escalations: AP teams shouldn't have to manually chase approvers. Vic now supports automated escalation flows — when an approver hasn't acted within a defined timeframe, the system can send a reminder to the approver, their manager, or even their manager's manager. This keeps invoices moving and ensures vendors get paid on time.
PO mismatch email notifications: When a mismatch is detected between a PO and an invoice, Vic now automatically sends an email notification to the appropriate reviewer. The goal is always to get eyes on issues quickly and keep the payment cycle moving.
Processing timeout (2-hour limit): Occasionally, an invoice can get stuck in processing due to an edge case the AI encounters. Vic now applies a two-hour timeout on any invoice stuck in that state, surfacing it to your team with the AI's predictions visible and the option to reprocess or manually code. No invoice should sit invisible in a stuck state.
Agentic Intelligence
Katie Roy: Our AI and automation capabilities continue to advance. Here are the Q1 enhancements in that area.
Prediction assistant — line-level feedback: The Prediction Assistant allows your team to provide feedback directly to Vic's AI models when editing coding predictions at the header or line level. For example, if a vendor should always code to a specific location or GL classification regardless of other signals, you can instruct the model accordingly. The system takes that feedback into account for all future invoices from that vendor, continuously improving accuracy toward the goal of predicting exactly as a human would code.
Configurable description/comment field prediction: Many customers have a description or comment field that their team fills in manually on every invoice — which means human touches on every single invoice processed. Vic can now predict that field based on historical entries for a given vendor, reducing manual work and increasing the percentage of invoices that can be fully auto-processed.
Vic Inbox now available in the Outlook Store: Vic Inbox is now fully approved and available in the Microsoft Outlook Store for all Microsoft 365 users. Customers can download the extension directly from the store to integrate Vic Inbox into their Outlook experience. Work to make the extension available in the Chrome Store is underway this quarter as well.
Q&A Highlights
Q: Can custom filter details be added manually after an invoice is received — for example, to assign invoices to specific team members?
Katie Roy: That's a great question, and there are actually a few ways we might be able to solution for that need. It depends on the specific workflow — there may be other parts of the platform that are better suited. We'd want to connect directly with you to make sure we're solving for the right problem.
Q: When a vendor's ACH info is entered, does it connect directly to their bank? Is this part of Vic Pay or does it carry an additional fee?
Katie Roy: Vic Pay connects to your bank account (via Plaid) to fund vendor payments. What I showed here is a separate step: providing the destination account details — the vendor's banking information — so Vic knows where to push funds for a given vendor. It does not establish a live connection to the vendor's bank; it simply stores the routing and account details used when payments are processed. The compliance expectation when customers enter this themselves is that they've already done their own verification on that vendor's account details.
Q: Can Vic Inbox be used with an Outlook shared mailbox?
Katie Roy: That's something we've had on our radar and I want to make sure I give you an accurate answer. We'll follow up directly to confirm whether shared mailbox support is available now or coming in the near future.
Q: Is there a plan for agentic capabilities to retrieve invoices directly from vendor portals — for example, utility companies that never send a PDF?
Katie Roy: Absolutely — and that's exactly the kind of problem we want agents to solve. We're evolving toward what we call "service as software" — using agents to handle the manual, repetitive work organizations face today. A vendor that never sends a PDF and requires someone to manually retrieve a bill is a perfect candidate for an agentic solution. We'd love to hear more use cases like this as we build out our agentic roadmap through 2026 and into 2027.
What's Coming in Q2 2026
Katie Roy: Q2 is another exciting quarter. Here's a preview of what's on the roadmap:
Expanded Vic Agents capabilities — Deepening the agentic layer within invoice processing, with the goal of enabling agents to auto-process as many invoices as your organization will allow for.
Deeper ERP integrations and sync improvements — Tighter, more reliable two-way sync so that your ERP remains the source of truth and any action taken in Vic is reflected there in real time.
Enhanced Vic Analytics and spend dashboards — Improved visibility into your AP operations, model accuracy over time, and the ROI you're seeing as the platform trains on your data.
Vendor portal self-service enhancements — New capabilities for vendors to onboard, submit documentation, and manage more of their own information — reducing the burden on your team while keeping appropriate oversight in place.
Approval flow intelligence improvements — Smarter, more autonomous routing of invoices for approval, requiring fewer manual rules and controls from your organization.
Closing
Mark Fisher: Thank you to everyone who joined today, and a special thank you to Katie and the product team. So much of what we shipped in Q1 came directly from customer suggestions — and that feedback loop is something we take seriously. If you're using the platform and have ideas, please share them with our product team.
If you'd like a full demo of the Vic AI platform — whether you're a prospect or an existing customer who wants a fresh walkthrough — you can request one at any time on our website or by reaching out to your account representative.
Thank you for your partnership, and we look forward to working with you in the quarters ahead.
This transcript has been edited for clarity and readability. Some portions have been condensed.
